Choosing a commercial cleaning company is not just about price. It is about consistency, accountability, safety, and results you can count on week after week.
The fastest way to find the right partner is to ask the right questions up front. Below are the most important questions to ask any commercial cleaning company, why they matter, and how Blue Ribbon Cleaning Company (BR) answers them.
Why Asking the Right Questions Matters
Many facilities switch cleaning providers because service becomes inconsistent over time. Often, the proposal looked great, but execution fell short due to weak hiring standards, uneven training, limited quality control, or poor communication.
A strong cleaning partner should be able to clearly explain how they hire, train, manage, and inspect their work. Use the questions below as your checklist.
1) Do you self-perform the work, or do you subcontract it out
Why this matters
Some large providers subcontract cleaning to third parties. When that happens, quality can become inconsistent because the people doing the work may not be hired, trained, or managed by the company you signed with. You can end up at the mercy of whoever wins a subcontract bid.
BR’s answer
BR self-performs our work. We hire and train our own team of 120 plus W 2 employees, which allows us to control quality and deliver consistent service across every building.
2) How do you screen employees (eligibility, background checks, and drug testing)
Why this matters
Cleaning teams often work after hours and around valuable equipment, confidential materials, and secured areas. A professional company should have a documented screening process to protect your facility and reduce risk.
BR’s answer
BR takes screening seriously. We are enrolled in E Verify plus, a DHS employment eligibility verification service designed to streamline and modernize the Form I 9 and E-Verify process. We also perform background checks and drug testing as part of maintaining a professional, dependable workforce.
3) What training do your cleaners receive, and is it consistent across every site
Why this matters
Many cleaning issues happen because training is inconsistent. One crew does things one way, another crew does it differently, and the client experiences service that depends on who shows up.
BR’s answer
BR uses a standardized training approach derived from ISSA guidance and industry standards. ISSA is a leading global association for the cleaning and facility solutions industry and provides education, certification, and recognized standards used across the profession. Our teams follow consistent processes so clients can expect consistent results.
4) How do you verify quality (inspections, checklists, and documented follow-ups)
Why this matters
A great cleaning company does not just clean and hope. They run a quality control system to catch issues early and prevent repeat problems.
BR’s answer
BR uses supervisor oversight and routine inspections. When something is missed, we correct it quickly, retrain if needed, and increase verification until the building is back to standard.
5) How do you handle communication and work orders
Why this matters
Even strong programs need occasional touch-ups, event support, or quick changes. A clear communication system prevents small issues from turning into ongoing frustration.
BR’s answer
BR offers multiple communication options, including phone and email, plus streamlined workflows so your team can report issues, request services, and get responses without chasing people down.
6) What happens when staffing changes, and how do you prevent service drop off
Why this matters
Turnover can happen in any service industry. The difference is whether your vendor has a system to keep quality stable through staffing changes.
BR’s answer
Because BR self-performs and uses standardized training, we can transition staff without reinventing the process. Supervisors support the team and verify quality during transitions to maintain service continuity.
7) Do you carry proper insurance, and can you provide certificates quickly
Why this matters
Most commercial properties require specific insurance limits and COIs, often with additional insured endorsements. Delays can slow onboarding and create compliance headaches.
BR’s answer
BR maintains commercial insurance appropriate for janitorial operations and can provide COIs and endorsements as needed.
8) What products and procedures do you use for health, safety, and high-touch areas
Why this matters
Cleaning is not just about appearance, especially in medical, government, and high-traffic public facilities. Proper procedures reduce cross-contamination risk and protect occupants and surfaces.
BR’s answer
BR follows best practices aligned with ISSA guidance and CDC cleaning and disinfecting recommendations, including prioritizing high-touch surfaces and selecting appropriate methods based on risk and traffic. When appropriate, we can also validate process effectiveness using tools such as ATP testing.
9) Will the scope be customized to our facility, or is it a generic template
Why this matters
A one-size-fits-all proposal can lead to overpaying for unnecessary tasks or under serving high priority areas like restrooms, entrances, breakrooms, and other high-touch surfaces.
BR’s answer
BR scopes work based on real walkthrough details, including floor types, restrooms, traffic patterns, sensitive areas, access constraints, and frequency needs, so the plan matches what your building actually requires.
10) How do you price add-ons and one-time projects
Why this matters
Even great recurring programs need periodic deep cleaning, tile and grout work, carpet extraction, floor care, or post-construction cleaning. You want a vendor who can handle it and price it clearly.
BR’s answer
BR quotes one-time projects with clear assumptions, including labor, equipment, floor type, access, and schedule. Because we offer specialized services in-house, you do not have to coordinate multiple vendors.
11) Do you have experience with facilities like ours, and can you keep teams long term
Why this matters
Facility-specific experience reduces surprises. Long-term retention matters because the best cleaning outcomes come from teams who know your building, your expectations, and your standards.
BR’s answer
BR has over 30 years of experience serving commercial facilities. We also have strong retention, with several team members who have been with us for 20+ years, helping deliver stable service and long-term consistency.
A Simple Checklist You Can Use Today
When comparing cleaning companies, ask for clear answers to these questions:
- Do you self-perform or subcontract
- How do you screen and verify employee eligibility
- What training standards do you follow
- How do you inspect and document quality
- How do work orders and communication work
- How do you prevent service drop-off during staffing changes
- Can you provide COIs quickly
- What standards guide your cleaning and disinfecting approach
- Is the scope customized to our building
- How do you price add-ons and one-time work
- How much relevant experience do you have, and what is your retention like
Ready for a Clear Scope and Consistent Service
If you are evaluating commercial cleaning partners and want a clear, customized scope with consistent service, BR would be happy to walk your facility and provide a proposal.
The goal is simple: make your building consistently clean, reliably serviced, and easy to manage.
