At a glance
Ask for specific answers about the team, the scope, supervisory follow-up, communication, and how changing needs are handled.
Who performs and supervises the work?
Ask whether the provider employs the people assigned to the building and how supervision works. Clarify who is responsible when an employee is absent or the assignment changes. Avoid relying on a headcount alone as evidence of how your facility will be managed.
BR uses W-2 employees, background screening, training, and supervisor guidance. The useful next conversation is how those processes apply to your building’s access, tasks, and service hours.
How does the team learn our building?
A general cleaning orientation is only part of preparation. Ask how staff receive the site instructions: restricted rooms, sensitive surfaces, supply locations, waste collection points, and closing procedures.
Look for a connection between the written scope and the instructions used on the job. If the site changes, there should be a way to update those instructions and communicate the change.
How are missed items addressed?
Ask who reviews the work, how concerns are recorded, and who confirms the follow-up. An inspection is most useful when it leads to a clear action on the specific room or task needing attention.
BR’s supervisors review service and coordinate corrections with the operations team. Phone, email, and the agreed service communication channel provide ways to raise concerns. Discuss the reporting process before the first visit.
Can we compare the same scope?
Request a room-by-room scope with task frequencies. Confirm supply responsibilities, service days, access, and periodic work before comparing totals.
Ask how additional work is approved and priced. Carpet extraction, restorative floor care, or other specialty services should be explicitly included or separately quoted. Confirm any property-specific insurance documents or onboarding requirements directly with the provider before service begins.
What happens as our needs change?
Discuss the process for adding a space, changing operating hours, or arranging an event-related service. Ask who can approve the change and how it will appear in the revised scope or separate proposal.
Finally, meet the people who will be your service contacts. A clear working arrangement includes useful instructions, reachable contacts, and an agreed way to review the result. Arrange a walkthrough with Blue Ribbon to discuss these details for your facility.
Put the plan into practice.
Discuss your facility, priorities, and service needs with Blue Ribbon.
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